Giftyana Shipping Policy
At Giftyana, we work with multiple trusted shipping carrier partners worldwide. The carrier used for your delivery depends on your location. Regardless of the carrier, you will always receive a tracking number and full delivery details by email once your order is shipped.
Tracking & Delivery Confirmation
- You will receive a tracking number as soon as your order is on the way.
- If your package shows as delivered but you did not receive it, you must report this to us by the next business day so we can open an investigation with our shipping partners.
We can only assist with missing-package investigations when the issue is reported within this timeframe.
Undeliverable Packages / Re-shipping
If the shipping carrier is unable to deliver your package for any reason (e.g., incorrect address, no response, or delivery failure), they will return the order to us.
Once returned, we are obligated to re-ship your order.
However, additional shipping fees may apply, depending on the carrier’s policy.
Damaged Orders
If you receive a product that is damaged upon arrival, you must:
- Report the issue within 24 hours of delivery
- Email us at customers@giftyana.com
- Include a clear video showing the damage to the product and packaging
Failure to provide the required damage video within 24 hours means we will not be able to send a replacement, as carriers require visual proof for compensation and claims.
Shipping Terms & Privacy
Shipping terms, delivery timeframes, and privacy rules related to shipping data depend on the carrier service assigned to your order. Each carrier has its own policies for:
- Delivery attempts
- Lost package procedures
- Damage claims
- Tracking updates
- Privacy and data handling
By placing an order on giftyana.com, you agree to abide by the shipping carrier’s terms in addition to Giftyana’s policies.
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