Giftyana – Frequently Asked Questions (FAQs)
Personalized Gifts • Custom Characters • Worldwide Shipping
How long does delivery take?
At Giftyana, we partner with trusted international shipping carriers to ensure fast and reliable delivery.
Most personalized orders arrive within 10–15 business days, depending on your location.
If a shipping delay occurs due to the carrier, contact us and we’ll help investigate and follow up on your behalf.
Can I correct a mistake in the name, dedication, or customization?
Yes! You have a 12-hour correction window after placing your order.
Email us at customers@giftyana.com with the correct details.
After 12 hours, changes are no longer possible because all Giftyana products are custom-made and printed on demand.
How do I customize my Giftyana product?
Customizing your gift is simple:
- Select the product you love.
- Choose your preferred theme or style.
- Enter the child’s name and select the gender/character.
- Add your dedication text or choose from our suggestions.
- Customize extra characters or elements (if available).
- Preview your personalized product.
- Complete the checkout and payment.
Our customization tools make personalizing your gift quick and fun.
Can I cancel my order or get a refund?
You may cancel your order within 12 hours of placing it.
Because every Giftyana product is personalized and printed individually, we do not offer refunds after 12 hours.
For cancellations made within the 12-hour window, we provide a store credit coupon matching the order amount.
Contact: customers@giftyana.com
Do you ship internationally?
Yes, Giftyana ships personalized gifts worldwide.
Our coverage is expanding, and many destinations are already supported.
Shipping times and tracking availability may vary based on the carrier.
What if my order arrives damaged?
If your package arrives damaged, report it within 24 hours of delivery.
Please send a clear video showing the damage to customers@giftyana.com.
Shipping carriers require the video to validate claims — without it, we cannot offer a replacement.
How can I track my order?
Once your order is shipped, we send you:
- A shipment confirmation email
- Tracking details (when available for your region)
You can follow your package from dispatch to delivery.
What payment methods does Giftyana accept?
We accept major credit and debit cards.
Depending on your country, additional payment options may appear at checkout.
All payments are secure and encrypted.
Do you offer Cash on Delivery (COD)?
No.
Since each product is custom-printed uniquely for every customer, we require payment in advance.
Can I use multiple promo codes?
Promo codes cannot be combined.
You may use only one discount code per order.
- personalized gifts for kids
- custom printed gifts
- custom character products
- worldwide shipping personalized gifts
- custom name gifts
- personalized gift delivery
- Giftyana refund policy
- Giftyana shipping policy
- custom-made products no returns